In Store Orders
No returns in general, however please contact us. If you are truly unhappy with your purchase we will do our best to find a solution.
We want you to love your items! Brand new unworn, unwashed clothing (and shoes) with no stains, visible wear, smells, or animal hair with tags attached may be exchanged or returned within 5 days of receiving the order (we will send it with tracking) for Kollekcio credit only or refund.
To get your items to you fast, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see back-orders below) and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order .
Once in a great while an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than two weeks, we can issue a refund.
We ship via USPS Priority Mail to offer you the most economical and fastest shipping method possible. When your item ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way (and try not to stalk the mail carrier…too much). Most in-stock items ship within 1 business day of ordering; however, some orders may take up to 48 hours (business) to process.
We are not responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via USPS, please contact us prior to ordering.
Delivery for international orders varies by country but takes an average of 5-12 business days. Please note we cannot control customs delays and are not responsible for lost or stolen packages.
We ship to the Paypal or ship to address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.
Express orders must be received before 1PST to be shipped that same day. Pre-orders will ship express once they are in stock if you choose express shipping. A small rush fee applies. Email us for details.
We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments for order placed outside of 12 hours. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
Due to hygiene reasons all accessories (including hats & headbands), jewelry, home decor, intimates, seamless wear, items are final sale only. No exceptions.
We do not charge a restocking fee if the item is being exchanged or if the customer requests store credit. However, if refund is requested, there is a 15% re-stocking fee. Shipping cost will be charged if customer requests an exchange even if the original order was shipped out with free shipping.
Refunds will be processed in 3-6 business day. Store credit will be emailed to the customer's email account that was created during checkout.
If you receive a damaged item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in unworn condition. Any damages resulting in customer cutting package with scissors and cutting garments will not be replaced.
Once we receive returned packages they are inspected & will be processed within 3-6 business days. Customer is responsible for all shipping costs.
By purchasing from this site you agree to our policies. If you have any questions regarding our return policy, feel free to email us.
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